Instructions on Withdrawal
Right of Withdrawal
The costumer has the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day, where the costumer or an entitled third party, who is not the carrier, took possession of the goods.
To exercise the right of withdrawal, the costumer must inform
EDITION WALHALL Verlag Franz Biersack
of his decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). He may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient that the customer sends his communication concerning his exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If the costumer withdraws from his contract, Edition Walhall shall reimburse all payments received from him, including the costs of delivery (with the exception of the supplementary costs resulting from his choice of a type of delivery other than the least expensive type of standard delivery offered by Edition Walhall), without undue delay and in any event not later than 14 days from the day on which Edition Walhall is informed about his decision to withdraw from this contract. Edition Walhall will carry out such reimbursement using the same means of payment as the costumer used for the initial transaction, unless the costumer has expressly agreed otherwise; in any event, the costumer will not incur any fees as a result of such reimbursement. Edition Walhall may refuse the reimbursement until Edition Walhall has either received the return or until the costumer has given proof that he returned the goods, depending on what is effected at an earlier date.
The costumer has to return or consign the goods without any delay and in any case within 14 days after he informed Edition Walhall about his withdrawal and address them to
The deadline is observed when the costumer dispatches the goods prior to expiration of the 14 days deadline.
The costumer has to pay for the direct return expenses.
The costumer only has to pay for an eventual loss in value of the goods, if this loss in value has to be put down to an exposure not necessary for an examination of quality, nature and functionality of the goods.
- End of right of withdrawal instruction -
Exclusion and expiration of withdrawal right
(2) The right of withdrawal does not apply to
a) contracts for the delivery of audio- or videorecordings or computer software in sealed package, when the sealing has been removed after delivery;
b) contracts for the delivery of goods that are not prefabricated and for those production an individual selection or instruction of the costumer is significant or that were definitely prepared to the costumer's specifications;
c) contracts for the delivery of goods unsuitable for returns, such as antiquarian;
d) with contracts on other deliveries barring the right of withdrawal expressis verbis.